General Questions
IconForge or ActivIcons
SecurDesk! or SecurDesk! LV
FileWrangler
ImageForge and ImageForge PRO

General

Q: I create .GIF and .TIFF files, and I understand that these formats must be licensed by Unisys Corporation. Do I have to do anything to avoid being in violation of their Patent?

• All of our software which reads and writes .GIF and LZW-compressed .TIFF files do so under license to Unisys Corporation, which owns the Patent for this compression technology. We pay a royalty to them for each copy sold in the nations covered under the Patent, and you do not need to worry about infringing on their Patent. You may use these images created using your licensed software however you like, with nothing further being required of you by Unisys. See their site for more information.

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Q: I occassionally get an error message when running your program?

• The first place to look is to find out what other programs are running in the backgound when you receive the error message. If there are many applications running in the background (such as FileFind, schedulers, and other apps) your system may not have the internal system resources (not the same as memory or disk space) to run another program. Windows has a finite amount of internal resources. If you run many programs at the same time, these resources can become critically low and cause error messages or crashes. Try rebooting, then shutting down some of these programs, to see if the error recurs. If so, please contact our Tech Support department and describe the conditions under which you experience the error.

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Q: When I try to run one of your setup programs, I get an "Access Violation" (or EExternalException) error message, and the program will not run under Windows NT 4. What can I do?

• Unfortunately, this seems to be a problem in Windows itself. We are not sure why, but it seems to be related to programs which were created after 1997. We have tried to work around the problem with mixed results (sometimes we can cure the problem, only to have it spontaneously reappear).
   
  Microsoft says: "This problem has been fixed in Windows NT 4.0 Service Pack 2 and later. STATUS Microsoft has confirmed this to be a problem in Windows NT version 4.00. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 4.00." You can download the latest service pack for NT from Microsoft's site at http://www.microsoft.com. The download is free. Since the latest Service Pack (3) also corrects many other bugs, it is probably a very good idea for NT users to take the time to download and install Service Pack 3.

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Q: Are your programs Year 2000 (Y2K) Compliant?

• Yes, the current versions* of our products are capable of using 4-digit year dates. Our products, however, rely on Microsoft Windows to assign and read file and other dates. If your version of Windows has not been set up to use and display 4-digit year dates, then the full date may not appear in our programs' file lists.
   
  IconForge and ImageForge are NOT date dependant applications. FileWrangler contains a function to change file dates which can be date dependant. SecurDesk! contains both timer and file date changing functions which can be date dependant.
   
  We do not claim Y2K compliancy for any trialware, demo, or previous versions of our products which may be available. Nor do we claim Y2K compliance when our products are run on an underlying operating system which itself is not Y2K compliant. If you have purchased a non-Y2K compliant version, you may find out how to obtain a free upgrade by contacting the sales department for information.
   
  Versions including and higher than the following have been determined to be Y2K compliant: IconForge (all versions), ImageForge (all versions), SecurDesk! (version 3.0+), FileWrangler (version 3.0+).
   
  This year 2000 readiness disclosure is pursuant to the United States federal Year 2000 Information and Readiness Disclosure Act of 1998.

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Q: How do I remove a trial version of one of your products from my system?

• For Windows 9x and NT 4 users, simply run Windows' Control Panel and select "Add/Remove Programs," select the program from the "Install/Uninstall" tab, and click on the Add/Remove button. If you have deleted or moved the files from where they were originally installed, you may get an error message. In this case, you should use your file manager to manually delete the program's files and remove any shortcuts.
   
  If you are using SecurDesk! or SecurDesk! LV, and have configured it as your Windows interface, you should use the Windows uninstall procedure described. If this does not work, due to files being moved or deleted, then you should use Windows NOTEPAD.EXE (or another ASCII/ANSI text editor) to edit the SYSTEM.INI file within your C:\WINDOWS directory. Change the line near the top of the file which reads "shell=C:\SECURDSK\SECURDSK.EXE" to read "shell=EXPLORER.EXE" then save the file and reboot your system prior to removing SecurDesk!'s files and shortcuts.